Terms of service

Terms of Service

Welcome to 5 Hearts Paper. By visiting our site or placing an order, you’re agreeing to the terms below. We’ve kept them short and simple so they’re easy to understand.

Using Our Website

This space is for stationery lovers and paper enthusiasts. You agree to use our site in a lawful, respectful way and not try to damage, hack, or misuse the website or its content.

Our photos, product descriptions, and branding are part of what makes 5 Hearts Paper special, so please don’t copy or reuse them without written permission.

Orders & Availability

Every order is important to us, but all orders are still subject to acceptance and product availability. In rare cases (such as suspected fraud, incorrect pricing, or stock issues), we may need to cancel or limit an order. If that happens, we’ll let you know and refund any amount you’ve already paid.

Prices, product details, and promotions may change from time to time as we update and curate the shop.

Shipping & Delivery

Once your order leaves our hands and is with the shipping carrier, delivery timing and handling are managed by them. Risk of loss passes to you when the package is handed over to the carrier.

Please make sure your shipping address is accurate and complete at checkout—this helps your order arrive safely and on time.

Returns, Refunds & Custom Items

By shopping with us, you agree to follow the Returns & Refunds Policy posted on our site.

Custom or personalized items, as well as clearly marked “final sale” products (including certain sale or closeout items), are non-refundable. These pieces are made or selected just for you, so they can’t be returned or exchanged.

Your Information & Privacy

We care about keeping your information safe and only using it in ways that make your shopping experience better. How we collect, use, and protect your information is explained in our Privacy Policy.

Our Content & Creative Work

All content on this site—including photos, text, logo, and product designs—is owned by or licensed to 5 Hearts Paper. It’s protected by intellectual property laws and may not be reproduced, distributed, or used without our written permission.

Limitation of Liability

We hope you love everything you receive from us, but if something goes wrong, our responsibility is limited. To the fullest extent allowed by law, 5 Hearts Paper is not liable for indirect or incidental damages related to your use of our site or products. If we’re found liable for a claim, our total liability will not be more than the amount you paid for the specific order.

Updates to These Terms

As our shop grows and evolves, these terms may change. The most current version will always be available on this page. If you continue to use the site after we update the terms, that means you accept the changes.

Contact

If anything here is unclear, or you have questions about these Terms of Service, you can always reach us at hello@5heartspaper.com. We’re happy to help.

Updated July 19, 2026